Countless Connections. One Customer Experience. Alcatel-Lucent.

The demand for broadband services is exploding as customers seek a richer and more personalized connected experience. Service providers are focused on enabling their customers with a superior experience as a means to attract and retain subscribers. David Stevenson, President of Alcatel-Lucent's Customer Experience Solutions, shares his perspective surrounding the Customer Experience Management industry buzz and the growing opportunities in the mobility space.